FAQs
The Luxe Pen Publishing House by J. is where stories find their voice. We empower authors with seamless submissions, professional support, and an author-first approach to publishing.
General Questions
What is Luxe Pen Publishing House by J.?
Luxe Pen Publishing House by J. is a boutique publishing brand dedicated to highlighting stories that inspire, challenge, and resonate, spanning across genres from non-fiction to poetry and short stories.
Who are the authors represented under Luxe Pen Publishing House by J.?
Luxe Pen Publishing House features works by authors Jas Joya (fiction), Lily Owens (non-fiction), Jacob Washington (poetry), and Tina Douglas (short stories).
How can I purchase books from Luxe Pen Publishing House by J.?
Books can be purchased directly through our website under The Collection section or through our partner retailers.
Orders & Shipping
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment methods like PayPal and Apple Pay.
Do you ship internationally
Yes, we offer international shipping. Shipping rates and delivery times may vary based on location.
How long does shipping take?
Domestic orders typically arrive within 5-7 business days. International orders may take 10-14 business days.
Can I track my order?
Absolutely! You’ll receive a tracking number once your order is processed.
What is your return policy?
We accept returns for unused and undamaged items within 3 days of delivery. Please refer to our Returns Policy page for more details.
Publishing and Submissions
Does Luxe Pen Publishing House by J. accept unsolicited manuscripts?
At this time, we are not accepting unsolicited submissions. Please follow us for future updates on submission opportunities.
Can I collaborate with Luxe Pen Publishing House by J.?
We are always open to creative collaborations that align with our brand. Please email us at [insert contact email] with your proposal.
Products & Digital Offerings
Are your books available in digital format?
Yes, select titles are available as eBooks. Check the product page for details.
Do you offer audiobooks?
We are working to provide audiobook options in the near future. Stay tuned for updates!
Support & Contact
How can I contact Luxe Pen Publishing House by J.?
You can reach us through our Contact Us form on the website.
I have an issue with my order. What should I do?
Please submit a claim for support through the contact form by selecting Additional Support. Be sure to include your order number and a description of the issue, and we’ll assist you promptly.